Privacy Policy

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, business name, and mailing address.
• Inquiry and service information, including information you submit through forms, appointment requests, surveys, email, telephone calls, text messages, or other communications.
• SMS information, including your mobile number, opt-in status, consent records, message content, and related communication history.
• Transaction information, including purchase, billing, and payment-status details. Payment card details are processed by Stripe. We may receive limited transaction records from Stripe, but we do not store full payment card numbers or card security codes.
• Website and device information, including IP address, browser type, device information, referring pages, pages viewed, dates and times of access, and cookie or analytics data.

We collect personal information directly from you when you submit a form, schedule an appointment, contact us, opt in to communications, or purchase services. We may also collect limited technical information automatically through cookies and similar technologies.

2. How We Use Personal Information

We may use personal information to:

• Respond to questions, requests, and service inquiries.
• Schedule, confirm, manage, and provide appointments or services.
• Send service-related communications, requested information, account updates, and support messages.
• Process transactions and maintain billing and business records.
• Operate, maintain, secure, and improve our website, communications, and services.
• Send information about HIREA DIGITAL services or promotions when permitted by law and consistent with your communication preferences.
• Detect misuse, troubleshoot technical issues, and protect our business, customers, and systems.
• Meet applicable legal, accounting, and regulatory obligations.

3. SMS Communications

If you provide your mobile number and opt in to receive text messages, we use your mobile number and related SMS data to send appointment confirmations, appointment reminders, and responses to service inquiries. We may also send other service-related messages that you request or authorize.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to a message. You may reply HELP for assistance or contact us using the information at the bottom of this Privacy Policy. Consent to receive text messages is not a condition of purchasing any service.

By opting into our SMS services, you represent that you are at least 18 years of age.

4. Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How Personal Information Is Disclosed

Except for mobile information and SMS opt-in data governed by Section 4, we may disclose personal information only as reasonably necessary:

• To service providers and subcontractors that perform services for us, such as website hosting, customer support, appointment scheduling, payment processing, analytics, email delivery, and other operational support. These recipients may use the information only to perform services for us and must protect it appropriately.
• To comply with applicable law, a valid legal process, or a lawful government request; to enforce our agreements; or to protect the rights, safety, and security of HIREA DIGITAL, our customers, or others.
• At your direction or with your consent.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, measure performance, and improve the user experience. You may control cookies through your browser settings. Disabling some cookies may affect website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal obligations. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including SSL encryption for form submissions. These safeguards are designed to reduce the risk of unauthorized access, use, alteration, disclosure, or destruction. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Privacy Requests

You may ask to access, correct, or delete personal information we maintain about you, subject to applicable law and legitimate recordkeeping requirements. You may also withdraw consent or opt out of promotional email communications by using the unsubscribe instructions in those messages.

To stop SMS messages, reply STOP. For other privacy requests, contact us using the information at the bottom of this Privacy Policy. We may need to verify your identity before completing a request.

10. Third-Party Websites and Services

Our website may contain links to websites or services that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices. We encourage you to review their privacy notices before providing personal information.

11. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected personal information directly from a child under 13, we will take reasonable steps to delete it. A parent or legal guardian who believes a child under 13 has provided personal information to us may contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website and update the "Last Updated" date. We will provide any additional notice required by applicable law.

13. Contact Us