When it comes to tackling back-end operational challenges, we take a holistic approach. Our virtual support services are built on a foundation of three fundamental components.
We understand that having a VA on your team addresses just half the battle. To really secure long-term success, we must focus on polishing your operational processes and advancing your technological tools. It's this combination that sets the true foundation of a successful work environment.
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1. Begin with a Discovery Call to discuss your requirements.
2. Within 24-48 hours you will receive a personalized Strategy Map and VA Recruitment Plan for your review and approval.
3. Once approved, we will begin by assessing our current talent pool to see if there's a suitable match. If not, we'll initiate our talent search and recruitment process to find candidates that meet your criteria and present a shortlist within 1-2 weeks.
4. You have one week to review applicants, including video calls with shortlisted candidates that we will facilitate.
5. Upon selecting your chosen virtual assistant, we proceed with onboarding, orientation, and introductions, ensuring alignment between your team and ours.6. Initiate work with your Virtual Assistant with our support.
1. Candidates undergo technical and personality evaluations and face a interview.
2. We run NBI background checks on each of our shortlisted candidates and make sure that is free and clear.
3. You interview shortlisted candidates (typically lasting 30-40 minutes) before we proceed with VA Onboarding
Our Virtual Assistants handle diverse tasks, including Admin, Customer Support, Transaction Management and Social Media, provided you communicate your requirements clearly.
Our process involves sourcing and vetting Virtual Assistants equipped with the skills and experience needed for smooth integration into your business. The responsibility of familiarizing them with your specific business software and processes lies with you.
During the Discovery Call, we'll establish expected work hours and time zone alignment for your Virtual Assistant based on your preferences. We tailor the matchmaking process to ensure your Virtual Assistant's availability meets your needs for seamless collaboration. Please note, we only offer full-time virtual assistants.
We offer end-to-end support, managing the entire outsourcing process, including hiring, orientation, project management, HR, payroll, and perks. During the initial three months, we oversee your relationship with your Virtual Assistant, providing ongoing support. Following this period, our Support Team remain available for urgent matters.
Costs vary based on experience, skill, and required hours, clarified in your Discovery Call.
No, we only provide full-time virtual assistants.
Please contact us straight away so we can help you find a replacement as quickly as possible. Options available include:
1. Continue working with your current assistant until a new one is found.
2. Stop work with them right away (in which case, we'll pause your payments, ensuring you're billed only for the work hours completed by the old assistant and from the start date of the new assistant).